Orders are processed Monday to Friday 8:30am-4:30pm AEST (excluding Public Holidays). If your order is urgent, please Contact Us and we will do our utmost to assist! We don’t want your newborn sleeping in a chest of drawers, do we?!
Most of the furniture sold by CHARM is sourced from warehouses around Australia and will be sent directly to you from our suppliers, cutting down your wait time. While we do our best to ensure items are delivered to your door within ten business days, occasionally we will run into an unavoidable delay. We apologise most sincerely should this happen and will endeavour to speed up the process as much as possible.
If you look through our catalogue and can't find the particular product/ brand that you want, please use our Contact Us page to get in touch as we may be able to get a quote on the item from our suppliers for you.
When your order is shipped, a tracking number will be sent to your email. You can use your tracking number to check for updates whilst the item is in transit and a final email will be sent once it has been delivered.
Please Contact Us first to learn where to send it too. Most often we have you send it back directly to the Manufacturer to save you time and money in your return process.
Assuming it arrives with all tags and in resalable condition, we will credit your account immediately and send you an email confirming the return. We suggest you use a carrier that can confirm delivery and issue insurance as we can not be responsible for returned merchandise getting lost or damaged in transit.
For faster processing, please include your order number in the packaging.
I’m April, the owner of CHARM and a mum too so I know what it’s like to buy baby furniture online. I know what I do and don’t like about the items I have in my child’s room, so can offer you assistance when it comes to decision time. I’m a stay at home mum who uses these items on a day to day basis, not some corporate bigwig who doesn’t understand what does and doesn’t work. For more information about CHARM, check out our About Us page.
The best way to get in contact with CHARM is to email: firstname.lastname@example.org. We also strive to respond to all Chat messages from our website within 2 hours. Alternatively, you can call us on 1800 652 221 Monday to Friday 8:30am-4:30pm AEST (excluding Public Holidays). You can also check out our Facebook page, CHARM Baby Australia for the latest updates and specials! We are also on Instagram, LinkedIn and Pinterest.