Contact Us


This is the best way to get in touch with CHARM, especially for more complex questions. Or if you just want to boast that your baby slept through the night! To email, please use the form on this page or by emailing



Check out our Facebook page, CHARM Baby Australia for the latest updates and specials! You can also use Messenger to get in touch. We are also on Instagram, LinkedIn and Pinterest; now you can follow us across all of your social media feeds and avoid missing out on any juicy sales! Feel free to PM us photos of your gorgeous babies in their CHARM cots, or even if they’ve just pooed all over their change table!



You can contact CHARM Baby Australia on 1800 652 221 Monday to Friday 8:30am-4:30pm AEST (excluding Public Holidays). This is a Toll-Free number so you won’t pay a cent to talk to us about your order or any questions you may have. That means more money to spend on baby furniture, right? Or your dog… whichever one.