Shipping

Items are shipped every day Australia Wide!

Orders are processed Monday to Friday 8:30am-4:30pm AEST (excluding Public Holidays).

After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorized your credit/ debit card or Paypal account for the purchase. If your item is back-ordered or otherwise unavailable, we will void the pre-authorization charge and contact you to inform you by e-mail.  If your item(s) are available for immediate shipment (within 7 business days unless noted longer on the product page), we will process the charges and submit the order for shipment. If you order multiple items from our website, please be aware that you may receive multiple deliveries shipped by different carriers as items will be sent from various warehouse locations in Australia.

Tracking Numbers will be sent to your email once your order has shipped.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email or phone call from our Customer Service team.

Currently we are unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location. In some cases, due to the limited access of our carriers, certain large items will not be able to be delivered to remote locations*. If this is the case, a team member will be in touch to make alternative arrangements or refund your payment.

*Please refer to the list below for more details. We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items.

SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY